Returns Policy

We hope you love everything you order from Buzzpup, but we get that sometimes things don’t work out! 

Some products do come in a number of different sizes, so please check the individual product descriptions for measurements or by filling in the contact us form or emailing charlotte@buzzpup.co.uk for further information.

Please note that unfortunately we do NOT do any exchanges. If you purchase the wrong size, you will still need to do this Returns process and purchase the correct size on a separate order.

Our Returns policy* 

  • Buzzpup will happily receive returns within 30 days of you receiving your order.

  • If we’ve sent you the wrong item or your item is faulty/damaged we’ll happily cover the cost of return shipping. If you’ve changed your mind or purchased the wrong size, shipping will be at your own expense.

  • All returned products must be unused, in their original undamaged packaging and contain no fur. 

  • All returns must be sent back with a completed Returns Form 

  • Please allow 2-3 weeks from the time the item has been sent back to us, for all returns to be receipted and refunds to be issued.  

RETURNS F.A.Qs

How do I return an item? 
Simply download & fill out a copy of our Returns Form, include this in your parcel along with a copy of your invoice. 

When will I receive my refund? 
This all depends how you choose to send your returns to us! 
Returns that are sent back via standard post can take 2-7 business whilst express can take as little as 1 day to reach our warehouse. 
Once received, your request will be processed and refunded within 3-5 business days.

Please note that your financial institution may need 3-5 days to clear the funds back into your account. Keep an eye out for email notifications - well keep you updated along the way!

Where will I see my refund? 
For refunds, we can only process them back to your original payment method, so keep an eye out for email notifications - well keep you updated along the way!

Can I exchange?
Unfortunately, we can't do exchanges. Due to system limitations, we can only offer refunds. If you purchase an incorrect product, you will need to go through our Refund process and purchase a new product afterwards.

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